It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the lastminute, we’ll work with you to find a new sitter or dog walker.

• If a sitter or dog walker cancels your booking within seven days of your service start date, we’ll give you a refund. We will also provide a $20 credit to help cover the cost of a new service.
• If a sitter cancels an overnight stay the day before (or the day of) the start date, you’ll receive a $50 credit to help cover the cost of the new service.
• If any day of your booking falls on one of our recognized holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a refund.

Note: If the booking is canceled by the pet care provider because of a lack of information from the pet owner or pet aggression, then the owner will have to cover the full cost of any new reservation.