FAQ

You’ve got questions? We’ve got answers!

FAQ's

Your pet may get along with other animals but they do long for the comfort of their own environment and familiar sights, sounds and smells. Some times a pet can suffer from separation anxiety and have a stressful time in an unfamiliar territory. You may also rum the risk exposing your pet(s) to illnesses carried by other pets at a boarding facility or getting into a fight with a more dominant animal. Home is the best place for your pet to be!

All payments are due before or on the first day of service.

Yes! We will set up a free meet and greet prior, that way we get to know the pets and they get to know us before coming to take care of them.

A $5/visit surcharge will be charged on all of the following holidays and days surrounding these holidays:

Memorial Day 2024 (from May 24-27, 2024)

4th of July 2024 (from July 3-7, 2024)

Labor Day 2024 (from August 30 – September 2, 2024)

Thanksgiving 2024 (from November 28 – December 1, 2024)

Christmas 2024 (from December 23-27, 2024)

New Year’s 2024/2025 (from December 30, 2024 thru January 3,2025)
Additional fees may also be applicable throughout the year based on when reservations are received.

Absolutely!

Yes. Please let us know of your pets individual needs when you first contact us. We can administer medications as long as your pets do not pose a threat to the sitter. We have experienced giving oral and topical medications as well as insulin injections for both cats and dogs.

Dallas, Addison, The Colony, Frisco, Keller, Colleyville, Southlake and Westlake

Copyright © 2024 Tender Love & Paws

1. Press the "Add New Booking Product" button located in the top right corner of the page.

2. Upon reaching the next page, select the services (e.g., Short Stay) you wish to offer by marking the checkboxes in the right column under the "Start Selling" section. Then, click the "SELL NOW" button.

3. After the page refreshes, click on the "START SELLING" button associated with your chosen booking service in the left column.

4. Once you land on the product editing page, carefully follow the provided instructions specific to the relevant product.

  1. Update Title of the service
  2. Update Availability according to your time schedule
  3. Click on Save Products
  1. Update Title of the service
  2. Update Availability according to your time schedule
  3. Click on Save Products
  1. Update Title of the service
  2. Update Availability according to your time schedule
  3. Click on Save Products
  1. Update Title of the service
  2. Update Availability according to your time schedule
  3. Under Pet tab check mark Enable pet types check box
  4. Under Pet type name option type text Puppy
  5. Under Base cost option type amount 20
  6. Click on Save Products
  1. Update Title of the service
  2. Update Availability according to your time schedule
  3. Under Pet tab check mark Enable pet types check box
  4. Under Pet type name option type text Cat
  5. Under Base cost option type amount 10
  6. Click on Save Products
  1. Update Title of the service
  2. Update Availability according to your time schedule
  3. Under Pet tab check mark Enable pet types check box
  4. Under Pet type name option type text Dog
  5. Under Base cost option type amount 15
  6. Click on Save Products

Reservation Protection

In the rare instance a sitter or dog walker needs to cancel at the last minute, we’ve got your back. Every booking made through TLP includes reservation protection. Here’s what that means:

We’ll help make up the difference
You’ll receive a full refund if your booking is canceled by your sitter or dog walker within seven days of the service start date (or within 14 days of the service start date for recognized holidays). We’ll also give you TLP credit to put towards the cost of a replacement booking.

Has your sitter cancelled? Contact us
We would love to help you find a great replacement. Send TLP Support a message here.

What is reservation protection?

It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the lastminute, we’ll work with you to find a new sitter or dog walker.

  • If a sitter or dog walker cancels your booking within seven days of your service start date, we’ll give you a refund. We will also provide a $20 credit to help cover the cost of a new service.
  • If a sitter cancels an overnight stay the day before (or the day of) the start date, you’ll receive a $50 credit to help cover the cost of the new service.
  • If any day of your booking falls on one of our recognized holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a refund.

Note: If the booking is canceled by the pet care provider because of a lack of information from the pet owner or pet aggression, then the owner will have to cover the full cost of any new reservation.

Sitter Responsibilities/Expectations

TenderLove&Paws, LLC

Licensed and Insured

Sitter Responsibilities for Overnight Care:

  • Dog routine (dog walk, feeding schedule, play time, cuddles, any medications)
  • Send pics / video updates of pet to client throughout the day
  • Car overnight in driveway so someone is always home
  • Clean bed sheets / towels after use 
  • Cleans and puts away any dishes used 
  • Take out the trash
  • Bring in mail / packages throughout the stay 
  • Clean / pick up after pets 
  • Water plants
  • Alternate lights, adjust blinds and drapes

Sitter Responsibilities for 30 min drop in visit:

  • Walk the dog
  • Fill up water bowl
  • Play time
  • Send pic / video update to owner

Meet & Greet:

  • All new clients will have meet & greet with the owner and sitter to go over dog routine

Sitter Responsibilities for short stay:

  • Dog routine (walk, feeding, play time)
  • Send pics / videos to owners 
  • Bring in mail / packages that arrive